RETURNS CENTER

We'll gladly take back your order within 28 days of your order ship date and credit you in the original form of payment. However, if the return is postmarked after 28 days of the order ship date, we will not be able to accept the return.

  1. Start your return through our returns portal. Click Here
  2. Please enter your order number and shipping zipcode.
  3. Select the items that you are returning.
  4. Print out the provided shipping label.
  5. Package all return items in the orginal packaging.
  6. Drop the package off at your local Fedex/UPS location.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.


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SHIPPING

For orders over $75 (before tax and after discounts) we offer Free Standard Shipping within the continental U.S.* If you'd like to have your order expedited, we offer 3 Business Day, 2 Business Day, and Next Business Day options. Detailed shipping costs are available during checkout.

FREE SHIPPING: 4-8 BUSINESS DAYS
3 BUSINESS DAYS: 3 BUSINESS DAYS

2 BUSINESS DAYS:

2 BUSINESS DAYS
NEXT BUSINESS DAY: 1 BUSINESS DAY

*Free Standard Shipping is not available for shipments to Alaska, and Hawaii. At the moment we do not ship to US territories.


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RETURN POLICY


If you are not 100% satisfied with your Pop-Up shop purchase, we accept returns within 14 days from the date the item was purchased. All returns require the original receipt to be accepted. Items must be unwashed, unworn and have all hang-tags intact.


Gift receipts are available for Pop-Up shop purchases and can also be returned if the above requirements are met. Refunds will only be distributed in the original form of payment or via a digital gift card.


For returns after the Pop-Up ends, please contact CustomerCare@ASTRtheLabel.com. Once your original receipt is received, our customer service team will provide you with a return label. Please allow a few days after your return has arrived at our warehouse to receive your refund.

if the return is postmarked after 28 days of the order ship date we will not be able to accept the return.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.

All items must be sent back unworn, unwashed, undamaged, in the original condition it was sent with all the original tags still attached.

We're sorry, we don't offer exchanges. But you're more than welcome to return full priced items for a refund within 28 days of your order ship date and then place a new order.

Once your return has been received, please allow 3-4 business days for your return to be processed and 5–10 business days for your bank to post the refund to your account. You will be notified by email when your return has been processed. If the refund does not show up on your account after 10 business days, please feel free to contact us at customercare@ASTRtheLabel.com.

SHIPPING FAQ


Once your order has been placed, your order will ship within 1-2 business days. Expedited orders placed by 12pm PST will ship the same day. You will receive an email with the tracking # once your order ships. Please note, we do not process or ship orders on weekends or major U.S. holidays.

Free Standard Shipping is not available for shipments to Alaska, and Hawaii. For shipping to Puerto Rico, Guam, American Samoa, Northern Mariana Islands, Micronesia, US Virgin Islands, Marshall Islands, or Internationally, please use International Checkout.

A Pre-order items are not in stock currently but are expected to be available for a later time. The estimated delivery is displayed at on the product details page. When placing an order with a Pre-Order item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase. You may cancel at any time prior to shipment of the item and will receive a full refund. Once the item arrives, we will notify you by email.