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RETURNS CENTER

We'll gladly take back your order within 28 days of your order ship date and credit you in the original form of payment. However, if the return is postmarked after 28 days of the order ship date, we will not be able to accept the return.

  1. Start your return through our returns portal. Click Here
  2. Please enter your order number and shipping zipcode.
  3. Select the items that you are returning.
  4. Print out the provided shipping label. 
  5. Place the packing slip attached to shipping label into your return package.  
  6. Package all return items in the orginal packaging.
  7. Drop the package off at your local Fedex/UPS location.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit. All US customers will receive a prepaid return shipping label at no charge to return any merchandise. The label will be provided during the return process.


Returns Center
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SHIPPING

For orders over $75 (before tax and after discounts) we offer Free Standard Shipping within the continental U.S.* If you'd like to have your order expedited, we offer 3 Business Day, 2 Business Day, and Next Business Day options. Detailed shipping costs are available during checkout.

FREE SHIPPING: 4-8 BUSINESS DAYS
3 BUSINESS DAYS: 3 BUSINESS DAYS

2 BUSINESS DAYS:

2 BUSINESS DAYS
NEXT BUSINESS DAY: 1 BUSINESS DAY

*Free Standard Shipping is not available for shipments to Alaska, and Hawaii. At the moment we do not ship to US territories.


Check your orders

INTERNATIONAL SHIPPING

International shipping to Canada, UK, Australia and Germany is now available. Please enter your international address at checkout. Duties and taxes will automatically be calculated at checkout.


Returns/Exchanges

All international orders are final sale with the only exception being damaged products. If you're order is damaged, please provide images and email CustomerCare@ASTRtheLabel.com with the subject line: International Order.


Restrictions

Currently, we are only opening our international shipping options to the United Kingdom, Canada, Australia and Germany. We plan on offering international shipping to majority of the world later this year.


Duties and Taxes

Duties and taxes will be automatically calculated at checkout. We process our orders under DDP, delivery duty paid, which means the cost of shipping, import duties and taxes will be paid by the customer. Duties and taxes are assessed by customs and are the responsibility of the customer.


For any questions, please contact CustomerCare@ASTRtheLabel.com.

RETURN POLICY


if the return is postmarked after 28 days of the order ship date we will not be able to accept the return.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.

All items must be sent back unworn, unwashed, undamaged, in the original condition it was sent with all the original tags still attached.

Yes, we allow exchanges if they are within our return window policy of 28 days. To start an exchange please use our online returns portal: Returns Centers.

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

All US customers will receive a prepaid return shipping label at no charge to return any merchandise. The label will be provided during the return process. To start your return, click here.

SHIPPING FAQ


Once your order has been placed, your order will ship within 1-2 business days. Expedited orders placed by 12pm PST will ship the same day. You will receive an email with the tracking # once your order ships. Please note, we do not process or ship orders on weekends or major U.S. holidays.

Free Standard Shipping is not available for shipments to Alaska, and Hawaii. For shipping to Puerto Rico, Guam, American Samoa, Northern Mariana Islands, Micronesia, US Virgin Islands, Marshall Islands, or Internationally, please use International Checkout.

A Pre-order items are not in stock currently but are expected to be available for a later time. The estimated delivery is displayed at on the product details page. When placing an order with a Pre-Order item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase. You may cancel at any time prior to shipment of the item and will receive a full refund. Once the item arrives, we will notify you by email.