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RETURNS CENTER(US ONLY)

Returns are easier than ever with Happy Returns! You can return your order within 28 days of your order ship date for free.


Getting Started Is Easy:

1. Visit astrthelabel.happyreturns.com
2. Enter your order number and zip code
3. Select the item you are returning.
4. Return your items in-person or via mail

Contact-free, In-person Returns

  • Get your Express Drop Off QR code
  • Bring items to a Happy Returns Return Bar location near you. No shipping box necessary.
  • Show you QR code to have your refund initiated immediately.
  • Find a Returns Bar near you: https://locations.happyreturns.com/

Mail-In Returns

  • Print out the shipping label provided.
  • Your return should include the packing slip.
  • Package all return items in their original packaging.
  • Drop your package off at a designated carrier location near you.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit. All US customers will receive a prepaid return shipping label at no charge to return any merchandise. The label will be provided during the return process.


Returns Center
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SHIPPING

For orders over $75 (before tax and after discounts) we offer Free Standard Shipping within the continental U.S.* If you'd like to have your order expedited, we offer 3 Business Day, 2 Business Day, and Next Business Day options. Detailed shipping costs are available during checkout.


ESTIMATED SHIPPING TIMES

FREE SHIPPING: 4-8 BUSINESS DAYS
3 BUSINESS DAYS: 3 BUSINESS DAYS

2 BUSINESS DAYS:

2 BUSINESS DAYS
NEXT BUSINESS DAY: 1 BUSINESS DAY

ESTIMATED SHIPPING TIMES FOR SAME DAY
*Service provided for Los Angeles Area

SAME DAY BEFORE 12PM PST SAME DAY 4PM TO 10:30PM
SAME DAY AFTER 12PM PST NEXT BUSINESS DAY 4PM TO 10:30PM

*Free Standard Shipping is not available for shipments to Alaska, and Hawaii. At the moment we do not ship to US territories.


Check your orders

INTERNATIONAL SHIPPING

International shipping to Canada, UK, Australia and Germany is now available. Please enter your international address at checkout. Duties and taxes will automatically be calculated at checkout.


Returns/Exchanges

All international orders are final sale with the only exception being damaged products. If you're order is damaged, please provide images and email CustomerCare@ASTRtheLabel.com with the subject line: International Order.


Restrictions

Currently, we are only opening our international shipping options to the United Kingdom, Canada, Australia and Germany. We plan on offering international shipping to majority of the world later this year.


Duties and Taxes

Duties and taxes will be automatically calculated at checkout. We process our orders under DDP, delivery duty paid, which means the cost of shipping, import duties and taxes will be paid by the customer. Duties and taxes are assessed by customs and are the responsibility of the customer.


For any questions, please contact CustomerCare@ASTRtheLabel.com.

RETURN POLICY


if the return is postmarked after 28 days of the order ship date we will not be able to accept the return.

Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.

For Mail In Returns: Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

At A Return Bar: Refunds will be initiated upon scan at the Return Bar. Please allow 2-3 business days for the refund to reflect on your bank account. Times may vary depending on your financial institution.

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

If you receive an item that is damaged, please send us a photo of the damage garment and email customer service immediately at CustomerCare@ASTRtheLabel.com.

If the nearest Return Bar locations aren't displayed to you during the online return process, please use the following link: https://locations.happyreturns.com/

SHIPPING FAQ


Once your order has been placed, your order will ship within 1-2 business days. Expedited orders placed by 12pm PST will ship the same day. You will receive an email with the tracking # once your order ships. Please note, we do not process or ship orders on weekends or major U.S. holidays.

Free Standard Shipping is not available for shipments to Alaska, and Hawaii. For shipping to Puerto Rico, Guam, American Samoa, Northern Mariana Islands, Micronesia, US Virgin Islands, Marshall Islands, or Internationally, please use International Checkout.

A Pre-order items are not in stock currently but are expected to be available for a later time. The estimated delivery is displayed at on the product details page. When placing an order with a Pre-Order item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase. You may cancel at any time prior to shipment of the item and will receive a full refund. Once the item arrives, we will notify you by email.